Contact us

We will give you the help you need

Call our contact centre on 1300 094 663 to arrange a one-on-one meeting with a Case Worker at any of the following locations.


Waterfront Place
Level 34
1 Eagle Street
Brisbane City
QLD 4000


Regus World Square
Level 45
680 George St
NSW 2000


Level 2
696 Bourke Street
VIC 3000


45 Ventnor Avenue
West Perth
WA 6005

Get in touch

Complete the form below to request more information on the Assisted Returns Program.
Visa Enquiries

Visa Enquiries

Homeward does not provide advice on visa matters unless as part of the services offered to you through our Assisted Returns Program. 

Please contact the Department of Home Affairs on 131 881 or visit for visa related enquiries. 

Non English Speaking

Non English Enquiries

If you are a non-English speaker, call TIS National on 131 450 and ask to be connected to 1300 094 663.

  1. An automated prompt will ask you to say which language you need. 
  2. When you are connected to a TIS National operator, say the language you need again.
  3. Stay on the line while the operator finds an available interpreter for you.


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