Once you are deemed eligible, you will be assigned an Assisted Returns Program Caseworker who will confirm you would still like to return home. Your Caseworker will make sure your needs are always considered, that you have up-to-date information and are involved in the decisions about your voluntary return home.

Your Caseworker can also help organise travel documents and consult with you about your specific travel requests, including the dates you want to travel. The Assisted Returns Program is voluntary and you are always free to withdraw from the program at any stage.